The Importance of Long Term Supportability and Partnership

Solution of the Month: Commitment to Long-Term Product Support

A core value and commitment reACTIV Laser makes to its customers is the long-term supportability of the products we engineer and build. It is critical to reACTIV Laser that we deliver systems that are robust, efficient, and operational for a ten-year period or more—ensuring our U.S. manufacturing customers remain profitable for many years. Our solutions are not disposable or easily replaceable.

Recently, we were contacted by a customer with a multi-axis laser workstation that has been in operation for over 15 years. The customer wanted to extend the life of the machine while their next-generation laser configuration—designed for expanded application capacity—was being developed and validated. We were able to assemble a comprehensive motion system upgrade package and implement it on-site with minimal impact on production.